We can schedule most routine appointments with our physicians within two weeks. Yearly exams may need to be scheduled months in advance due to the time allotted for them. We advise our patients to book them at least 6 months in advance.
Sound Family Health offers several “same day appointments” with each provider Monday through Friday to help with acute medical issues that need attention quickly. If our “same day appointments” slots are all full on a particular day, we do our best to get patients worked into the schedule within 24 hours when there is an urgent need.
Please call in advance for routine office visits and schedule follow-up appointments as you are checking out, as our provider schedules fill up quickly. We make every effort to stay on schedule, although emergencies will arise.
As a courtesy to other patients and staff, we require you call our office as soon as possible if you are unable to keep your appointment or going to be late. Being late, could result in appointments having to be rescheduled due to it effecting other patient’s appointments. When a patient does not show up for a scheduled appointment or when you cancel at the last minute you deny other patients the opportunity to be seen. It is very important that you cancel a regular appointment at least 5 hours prior to the appointment and at least 48 hours before a Physical Exam.
For existing patients, we ask that you check-in at least five minutes before your appointment, making sure our receptionist have all your current information on file with us and pay any co-pays your insurance company requires. Please be sure you have your insurance card on hand at each appointment.
New patients should arrive at least 15 minutes early to complete the registration process. New patients will need to be sure to bring a photo ID, their insurance card, if there is any insurance you would like us to bill as a courtesy for you, and any co-pays that your insurance company requires.
Cancellations and No Shows
When patients do not show up for a scheduled appointment or when they cancel at the last minute they are denying other patients the opportunity to be seen. It is very important that you cancel any appointment at least 24 hours prior to the appointment.
Patients who “no show” for several scheduled appointments run the risk of being asked to find another family physician due to the effect “no shows” have on other patients and the physician’s schedule.
A special note from our Physicians:
Definition of Preventative / Annual Exam / Physical:
In an effort to help patients understand what defines a preventative / annual exam / physical, we are providing you an explanation of what you may expect during that yearly visit.
A complete preventative / annual exam / physical are visits specifically focused on promoting health and wellness. The exam includes counseling, anticipatory guidance and a focus on risk factor reduction and health habits such as smoking and exercise. A preventative service is not intended to address ongoing, acute or chronic health problems.
Although a discussion of different problems sometimes arise during this annual visit, this discussion is usually minimal and is considered a counseling component of your annual exam.
If significant time or additional testing is spent or needed on a chronic or acute problem your provider may choose to bill a “sick visit” AND a “annual” visit to your insurance carrier. The office will then bill the patient for any balance due, including a co-pay that may arise from the “sick” part of your visit. This is an acceptable and expected insurance billing practice.
If you are in need of a follow up on a chronic condition, then a separate appointment should be made for that condition ( example: diabetes, hypertension, arthritis ) so there is ample time to discuss that particular medical problem.
We hope this helps you understand the nature of a Preventative / Annual Exam / Physical. If you have further questions, please contact our office.